Approximately 350,000 calls are processed annually through the communications center. GPS mapping software allows the ability to track the location of 911 callers via landlines or GPS-capable devices. New World Computer Aided Dispatch (CAD) software enables personnel to display stored or current information and connect externally to state and federal databases. The center operates a world-class voice and data radio system, providing police and EMS/Fire personnel on the street, with valuable information to help them respond quickly to emergency situations. The ECC provides complete communications capabilities for all police, fire, medical, city, and county emergency agencies. Equipped with three, wall-mounted LCD screens displaying situational awareness applications the center was designed for command and control purposes. The Emergency Communications Center (ECC) is the county's central command post to manage and coordinate major events and emergency responses. The citizens of Delaware County are provided quick access to emergency services by a team of 38 personnel. Communications personnel also dispatch Police, Fire, and Emergency Medical Services for the city of Muncie and rural areas of Delaware County. “An informed citizenry definitely improves public safety.”Īll Delaware County residents, businesses and organizations are encouraged to register.About the Delaware County Emergency Communications Centerĭelaware County Emergency Communications Center, also known as, Delaware County E911, operates 24 hours a day, seven days a week and is responsible for answering all 911 and non-emergency calls for the citizens of Delaware County, Indiana. “The success of DelcoAlert is made possible when the majority of our residents take advantage of it,” Boyce said. Subscribers can opt in and opt out at any time for the types of alerts they want to receive. In a mass emergency, we want to reach our residents as quickly and reliably as possible.” “The County is committed to ensuring public safety and the most effective emergency response possible. “The way people receive information is constantly changing and evolving,” Boyce said. Municipalities and school districts can also use the DelcoAlert system. “People get warnings, road closures, missing person reports and other critical information.” This type of alert that pops up on your phone, email or tablet is extremely helpful during a severe storm we just endured in Delaware County,” Boyce said. “We really encourage residents and businesses to take advantage of this emergency system. We have the ability to instantly contact thousands of our residents when minutes and even seconds matter.” “Delco Alert is a mass notification system that will alert our residents before, during and after a major emergency. “The safety of our residents is a top priority” said Delaware County Director of Emergency Services Tim Boyce. People can enroll in Delaware County’s DelcoAlert system in addition to the systems of other counties. The Delco Alert system allows users to set up multiple devices in a preferred order of delivery that stops when the user acknowledges receipt.ĭelaware County is one of five suburban counties using the Everbridge notification system, funded through Homeland Security. MORE ABOUT THE DELCO ALERT EMERGENCY NOTIFICATION SYSTEM
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